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Important information about our Services

Sentenial Limited, trading as Nuapay, is licenced in both the UK (by the FCA) and in France (by the ACPR) to offer payment initiation and account initiation services.

Should you have any concerns about a payment processed by a Payment Initiation Service Provider, or an account access granted to an Account Initiation Service Provider, including Nuapay, you should immediately contact the bank from which the payment was made or where the account access was authorised. Banks are best placed to assist you in the first instance.

If you wish to raise any issues in relation to Nuapay’s service, you can write to us at Please include as much information as possible, including any transaction reference numbers, amount, time, and merchant details.

For GBP payments and/or account access authorisations, you may also contact the Financial Conduct Authority (FCA).  Contact information can be found here:

For EUR payments and/or account access queries, the ACPR publish its contact information on this page:

For our full PISP End User Terms of Service please click here.

Contact us

If you have a query, comment or complaint about the FCA you can contact us by web form, email or phone.